WCPO Cincinnati Support Portal
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Knowledge Base (FAQs)
WCPO Channel-9 Cincinnati
Streaming News Broadcast Schedule
Contact The Station
What is WCPO Insider?
If I don’t have a WCPO Insider membership, what can I access on WCPO.com?
Why should I pay for news?
Frequent Questions and Issues
Alerts and Notifications
Alerts and Closings: How To Submit
Alert For "School Closing" Was Listed Earlier But Is Now Gone.
How can I Report News or Tips to WCPO?
Why can't I read the Insider-Exclusive stories?
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Push Notifications from WCPO
Sharing Insider-Exclusive Stories
FCC Public File
Commenting Is Not Currently Available
Do I need to be a WCPO Insider member to Comment on a news story?
WCPO Insider Support
Insider Notes and Rewards
Insider Rewards program
Insider Membership Help
How To Submit A Support Request
How do I Cancel my WCPO Insider membership?
What is the WCPO Insider Cancellation Policy?
Cancellation Grace Periods
How do I upgrade my WCPO Insider membership?
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Insider Password and LogIn Help
How do I log in to my Insider Account?
I cannot login even though I know my EMail address and Password.
I cannot remember my password, or need to reset it.
How do I change my WCPO Insider Email address?
Insider Frequent Questions and Issues
Can I get access to WCPO Insider content on my Kindle Fire or other e-reader?
Why don't I see advertisements on the WCPO mobile app?
Can I use my WCPO Insider membership at work, school, and home?
Can I Share Articles?
Insider Partner Publications
Can I share my WCPO Insider member information with my friends?
Can my entire family share one WCPO Insider membership account?
Can I Share Articles?
Broadcasting (TV stations)
How To Submit a Support Request
How to Submit a Photo, Video, or File
How To Search For A News Article
How To Watch the "Live News"
How To "Bookmark" An Article
Mobile News App Configuration
Can I Change the Font Size?
How To Enable/Disable Closed Captioning
Selecting Email Preferrences
Push Notifications - iOS Configuration Instructions
Push Notifications - Android Configuration Instructions
Badge-Icon For Notifications Shows A Number
How To Change The Email Address For Notifications
Mobile App FAQs
To Avoid Launching Videos By Mistake
Must I Register My Email Address To Use The App?
Why Does The App Sometimes Jump To The Top Of The HomePage?
Why Are Some Articles Out-Of-Date Sequence?
Mobile App Homepage Icon Has An "Unread/Pending" Counter Showing
Sharing Articles And Images
Can I share a story?
Personal Preferences and Accounts
Broadcast Station Policies
Ads in Mobile Apps and Websites
Mobile News App Weather
How Does "Current Location" Weather work?
General Weather FAQs
Why Is There A Strange Pattern Or Area Showing On Radar Image?
Digital Support Operations - General FAQs
HelpDesk Availability & Holiday Schedule
HOLIDAY SCHEDULE & AVAILABILITY
CHAT Online Sessions
SUPPORT PORTAL-NEW TICKET Submission
How To Submit A New Support Ticket or Attachment
As a Viewer, How Do I Submit A New Support Ticket?
How To Submit A File, Photo or Video
How to find the Web Browser Version in use
How to find the Android APP Version info
How to find the iOS APP version
How To Update Plug-Ins for Chrome Browser
How To Request A Refund or Cancellation From An App-Store
How To Access Browser Developer Tools
Internet Explorer Developer Tools
Firefox Developer Tools
Mobile Device Issues
My mobile News-APP does not appear to be working properly
I cannot LogIn to the APP or Create An Account with my Android Device
How To "Force Close" An App
How do I "Clear Cache/Data" or Re-Install an App on my mobile Device?
Windows-8 App is not working
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How to take a Screen-Shot
Screen Shot with an Apple Mobile Device
Screenshot with a Samsung phone
What Do The Weather Terms Mean?
Where Does The Weather Data Originate For A Location? (Weather Station Locations)
What Do The Symbols Mean On The Weather Screen
Atmospheric (Barometric) Pressure Units
Why Do Some Areas Constantly Show A Rain Cloud?
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What is PolitiFact?